Análise das práticas de gestão ambiental em Meios de hospedagem: um estudo de caso no hotel São Luiz – São Gabriel – RS

Abstract

This work is based on the actions taken at the São Luiz Hotel, in the municipality of São Gabriel – RS, during the compulsory traineeship of Environmental Management course. Aimed to analyze its activities and verify the procedures of environmental management in hotel segment, which aims to provide both sustainable practices that have been adopted by hotel as potential adjustments and/or new improvements to be adopted. As methodology it was held a theoretical research on the subject, documentary analysis, interviews with managers and employees of the organization and checks in situ based on criteria of environmental management practices. According to the analysis in the organizational environment of the hotel, it was possible to detect positive and negative aspects of environmental management. So, being suggested and presented some proposals for the São Luiz Hotel, contributing to improving the quality of hotel management, as well as issues concerning the operation, prioritizing quality both in service delivery and in environmental issues, providing alternatives to reduce costs, improving the image of the hotel and ensuring guest satisfaction.