Estratégia saúde da família: percepção dos usuários do bairro Armour em Santana do Livramento/RS

Abstract

The evaluation of health services from the user perspective is a factor that has become of great relevance in the last decades to optimize health services. In view of this, the objective of this article was to identify the user's perception regarding the services provided, at the Jovelino Santana Family Health Strategy II team in the Armour district of Santana do Livramento/RS. It is applied, exploratory, descriptive and field research. Data were collected through semi-structured interviews applied to 8 users for accessibility and convenience at the Family Health Strategy for service and 2 in their homes, during a home visit together with the team of professionals. When analyzing the results, the data obtained were divided into the categories access, reception, link and contributions of users through praise, criticism and / or suggestions, and finally, the questioning regarding satisfaction or not with the service provided. The data reveal satisfaction with the service, but not entirely, highlighting points to be rethought about the practices of services offered and the infrastructure of the place where the health unit is located. It should be emphasized that health is an extensive right of all and assessing the user's perception is essential, in view of the continuous improvement of work processes for the improvement of health care.