Acessibilidade na hotelaria santanense

Abstract

In recent years, issues related to accessibility have gained greater relevance both in the legal aspect and in discussions about promoting the inclusion of people with disabilities and reduced mobility, in a way that makes it easier to guarantee their rights. Among them is access to tourism and leisure, which requires a series of adaptations in order to provide the autonomous and safe use of tourism equipment. In this way, this study has as main objective to evaluate the accessibility conditions in Santanense hotels. A qualitative research was carried out, where interviews with managers of the hotels were carried out, as well as the observation of the physical spaces of the hotels, having as parameter the 9050 standard of ABNT. The survey was conducted in 5 hotels in the central region of Sant'Ana do Livramento. The results show that the lack of specialized training to employees, coupled with the lack of adequate physical structure, make accessibility conditions precarious in the companies investigated.