Otimização do processo de organização e realização de eventos em uma universidade pública através do BPM

Abstract

This present study was carried out at Federal University of Pampa, in it's the Bagé’s campus. It was motivated by the search for what process management is, what is effectively necessary to make it a reality and how to improve the administrative processes performance through BPM. It’s general objective is to enable the optimization of an administrative process at a public university. To do this, it was necessary to identify the current state of the process in question, to identify possible improvements for it, to propose a model of future state for the process to be optimized and to establish a plan of action to implement this improvement. This is a case's study, that can be classified as an exploratory research of applicable nature and qualitative approach, which used methods such as documentary research and unstructured interviews. In it's methodological procedures, the first three stages of the BPM cycle were studied, which consisted in planning, analysis and design of the process studied. This method proved to be quite effective, since it allowed the mapping to be carried out successfully. It is believed that the main contribution of this study was the description and documentation of the necessary steps to organize and carry out events in Bagé’s campus of the Federal University of Pampa.