Mapeamento e gestão por processos para padronização operacional nos processos produtivos em uma fábrica de refrigerante

Abstract

Companies who live in today's globalized market, to conquer markets and stay competitive, they need to meet customer requirements regarding their product and always avoiding losses of any instance so as to be able to maintain itself in the market and also to always be in continuous improvement. Product quality is directly linked to your way it is produced and the quality of the processes that produce it. Management by processes is essential, as the sharing of control of processes with several people who are directly linked to each process in the company ensure quality at all stages. The factor standardization of processes is largely responsible for many companies are still in the current market, where that is increasingly competitive. In modern enterprises to standardize is the most fundamental of management tools. However, experience has shown that the Brazilian situation regarding the standardization is not good: lack literature and lacking education and training of people who consider themselves standardized. People who occupy managerial positions need to understand that standardization is the sure path to productivity and competitiveness, it is one of the foundations on which modern management based. Education and training are a means for the growth of the human being and should be used with great purpose as the company's survival. This work was characterized as a case study in which data collection was through questionnaires to operators which was implemented standard operating procedures, and by obtaining data that is available on the company system, observation of activities and documents . The objective is to identify this work and know the Standard Operating Procedures (SOP), the production processes of the company; validate and audit the Standard Operating Procedures, with each operator of the process in four production lines; Identify improvements, with the implementation of SOP; quantify noncompliance for lack of Standard Operating Procedures (SOP); propose improvements in the standard operating procedures based on the intersection of information obtained through the theoretical framework and monitoring of industrial processes. The final considerations are presented in five sections: analysis of the objectives and scope of these, and personal contribution to the company, the study limitations, further research suggestions and general conclusions.