Grau de satisfação dos proprietários de colhedoras de arroz na fronteira oeste do Rio Grande do Sul

Abstract

The objective of this work was to evaluate the degree of satisfaction of the owners of rice harvesters in the western border of Rio Grande do Sul, quantifying data referring to the technical part of the machine, satisfaction with functional characteristics and available technical assistance. For this, questionnaires were applied to the region's producers, covering the municipalities of Itaqui, Alegrete, São Borja, Maçambará and Uruguaiana. In total, twenty rice farmers were interviewed, adding 72 harvesters. The rice harvesters of the West Frontier of Rio Grande do Sul are generally in good condition, where approximately 49% was manufactured from 2002, giving them good technical characteristics, such as the use of cabin , a rotating track and separation system, with a tendency to grow in class II harvesters. Regarding the technical part of the harvesters, it was identified that the absolute majority of the owners manifested satisfaction with their machines, although several reported problems in many cases arising from grain abrasiveness and, in rare cases, manufacturing defects or errors at the time of manufacturing. Turning to the service sector, greater criticism or dissatisfaction did not occur, where the biggest inconvenience for owners refers to the lack of parts in times of extreme need. On the other hand, the great majority chose and was satisfied with the quality of the service provided by the concessionaires and the strategies for valuing the client.