Qualidade dos serviços prestados pela prefeitura municipal de Santana do Livramento: um estudo sob a óptica dos presidentes das Associações de Bairros e União das Associações de Bairros (UNAMOS)

Abstract

This study aims to identify the perception of presidents unite neighborhoods and on the quality of services provided by the Municipality of Santana do Livramento. In methodological procedures, we used the descriptive research; as a research tool used was semi-structured interviews and analysis of the data was used content analysis. In view of this we attempted to study what is public administration and how it was changing over the decades, also it passed by understanding how is the services provided by the Government. Among the key findings stand out: the need of paving and asphalting the streets of the neighborhoods; sanitation and how positive factor is the proximity of the Municipal Management with Neighborhoods.