Ensino à distância como iniciativa de t&d: um estudo comparativo da percepção do gestor e dos vendedores das lojas fronteira eletro de Santana do Livramento

Abstract

The present research had as general objective to analyze the perception about the use of distance education as a Training and Development initiative by the employees of the Fronteira Eletro de Santana do Livramento stores. Specifically, we sought to verify the manager's perception regarding distance training and development, the employees' perception regarding training through distance learning, as well as compare the employee's vision and of managers in relation to the methodology. A descriptive qualitative approach was carried out, whose instrument of data collection was semi-structured interviews with five employees (salesmen) and the manager. In the qualitative approach, the results obtained indicate the satisfaction of the manager regarding the new training modality, as well as the dissatisfaction of the majority of employees with the recent training method. Regarding the vision of EAD training in the organization it was confirmed the divergence of opinions between manager and employees, as well as the lack of adaptation of the employees with the new modality of training, which can be explained by the fact that it was implemented shortly in the organization.