Análise dos impactos causados pela mudança organizacional no setor público: um estudo de caso em uma autarquia municipal

Abstract

Organizational changes occur in any and every company and are often inherent in the organization. It is necessary that the managers are always attentive to the changes, because this becomes a factor of extreme importance to be able to remain within the current market that has like characteristic an increasingly competitive scenario. The present study discussed the impacts of organizational changes, with a greater focus on changes in the public sector, more specifically addressing changes in the Municipal Department of Water and Sewage (DAE). This study has as main objective to verify the reflexes of the organizational change in the management of the processes and in the commitment of the servants caused by the changes of management in the municipal autarchy. The study addressed issues such as conflicts caused by change, public service, organizational processes, commitment and organizational performance, as a way to contribute to a better understanding of the consequences of changes to organizations. Related to the research method, this study was developed based on a qualitative descriptive study. This research was based on a case study that was carried out in the DAE autarchy. In order to collect the data, a questionnaire with open questions was applied to six employees who have been working in the municipality for eight years or more and who have witnessed the changes in management that have already taken place. The questions were based on the theoretical framework and the data were analyzed through the technique of content analysis and triangulation. It was verified at the end of this study that the autarchy underwent a high turnover of managers and that each of them impacted in a way the organizational environment. The changes of leadership according to the servers changed positions and work procedures, causing change in the organizational processes, which did not please all the servers, consequently causing often discontent, which led to a lack of organizational commitment in some servers. There is a need for good managers in management positions, for people who are capable and who have knowledge about their sectors and processes. Continuing to relocate people in sectors that are not in their area of knowledge or appointing people who are not able to manage such positions, only causes damage, both for the server and for the municipality itself.