Treinamento e desenvolvimento: um estudo no setor frente de caixa de uma rede de supermercados da região oeste do Rio Grande do Sul

Abstract

The following research is about the study of a case made in a chain of supermarkets located in the West region of Rio Grande do Sul, Brazil -which has its headquarter in Santana do Livramento and subsidiaries in Rosário and Quaraí- The main objective of the investigation is to acquaint the need of training and improvement of the Front Office staff. To make it possible the interview technique was used, making the analysis and interpretation of the answers given by those who are responsible of controlling the sector -managers and supervisors-. Interview analysis was used for data analysis. As a result, it was possible to evidence that there is no plan of training and improvement aimed at the Front Office, however, those in charge of it work hard to keep the team motivated, as well as making them able to achieve the goals, even though they do not have the company strategies saying how to achieve them.