Motivação no serviço público: um estudo de caso na Secretaria Acadêmica da Universidade Federal do Pampa- UNIPAMPA - Campus Santana do Livramento - RS

Abstract

This study intends to understand the concept of motivation and its diferent motivational theories within the public sector, directed to the academic secretary’s administrative technical servants of the Universidade Federal do Pampa campus Santana do Livramento. Thus, the main objective of the research is to identify the level of motivation presented by the servants of such sector, trying to understand how this sector of the university is in relation to the motivation of its employees. We used a research characterized as Exploratory to develop the current study with a qualitative method through a case study in which its data collection instrument was observation and semi- structured interviews directed to the servers of the Academic Secretary in order to provide feedback regarding the motivation of servers. It was possible to identify the level of motivation of Servers of the academic secretary with this study, based on some relevant topics such as interpersonal relationship, payment and stability. So with the support of this study, the sector can find out how it is running regarding to the motivation of servers involved enabling the correction of aspects related to the subject, so the study aims to provide a better understanding the motivational level of the academic secretary’s servers.